Effective Date: 1st April 2026
Newby India Private Limited (“Newby”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the Personal Data that you provide to us.
This Privacy Policy (“Policy”) explains how we collect, use, store, disclose, and protect your Personal Data when you access or use www.newbyteas.in (the “Website”), place an order for Products, create an account, subscribe to our newsletters, contact our customer care team or otherwise interact with us through the Website.
By using the Website or providing your Personal Data to us, you acknowledge that you have read and understood this Policy.
You may withdraw your consent for the processing of your Personal Data at any time by contacting us at sales-support@newbyindia.com. Upon withdrawal of consent, Newby will cease processing your Personal Data for the purpose for which the consent was withdrawn, subject to any legal or regulatory requirements to retain such Personal Data.
This Policy should be read together with our Terms and Conditions, Cookie Policy, and Payments, Delivery & Returns Policy available on the Website.
ABOUT US
This Website is operated by Newby India Private Limited, bearing CIN U55209DL2007PTC167789 104 & 110, 1st Floor, Mercantile House,
15, KG Marg, New Delhi – 110001, India. For any privacy-related queries, you may contact us at sales-support@newbyindia.com.
WHAT IS PERSONAL DATA?
For the purposes of this Policy, “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as understood under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as amended or replaced from time to time.
Depending on the manner in which you interact with the Website, Newby may collect and process different categories of Personal Data, including information provided when you place an Order, create or use an account, subscribe to our newsletters, contact our customer care team, or otherwise use the Website.
We collect and process Personal Data only for specified and lawful purposes connected with the operation of this Website, processing and fulfilment of Orders, provision of customer support, communication with Customers, and other purposes described in this Policy.
PERSONAL DATA WE COLLECT
Information Provided When Placing an Order: When you place an order for Products through the Website, we may collect information necessary to process and fulfil your Order, including:
· your name;
· billing and shipping address;
· email address;
· telephone or mobile number; and
· information necessary to process or administer your order.
This information enables us to process your Order, arrange delivery, communicate with you regarding your Order, and provide customer support.
Account Information: Where you create an account on the Website, we may collect and retain the information you provided when registering and using your account. You may be able to review and update certain information through your account. You shall be responsible for ensuring that the information associated with your account remains accurate and up to date and for maintaining the confidentiality of your account credentials.
Payment Information: Payments for orders may be processed through our designated service provider, Razorpay. We do not ordinarily require or retain your complete card details for our own purposes. Payment information entered during checkout may be processed directly through the applicable payment service provider in accordance with its own security and privacy practices.
Newsletter and Marketing Information: If you choose to subscribe to our newsletters, we may collect the information provided by you for the purpose of sending newsletters, promotional communications, and information about our Products and offers. You may unsubscribe from marketing emails at any time by using the link provided in the relevant email. Alternatively, you may request to unsubscribe by contacting our Customer Care Team at sales-support@newbyindia.com.
Information Provided When Contacting Us: If you contact our Customer Care Team through the “Contact Us” page, by email or through another communication channel made available by Newby, we may collect the information you provide, including your name, contact details, order information and the contents of your communication. We use this information to respond to your query, investigate complaints, provide customer support and maintain records of customer communications.
INFORMATION COLLECTED THROUGH COOKIES
We may collect certain information automatically when you use the Website through cookies and similar technologies. This may include information relating to your browser, device, Website activity, pages visited, preferences, and interactions with the Website.
Cookies help us remember your preferences and selections, understand how visitors use the Website, analyse traffic and improve the performance and functionality of the Website.
Further information regarding our use of cookies is provided in our Cookie Policy.
HOW WE USE PERSONAL DATA
We may use Personal Data collected through the Website for purposes including:
· processing and fulfilling orders;
· arranging delivery of Products;
· processing and administering payments;
· managing customer accounts;
· communicating with you regarding your orders;
· responding to customer queries and complaints;
· providing customer support;
· administering the Website;
· improving the Website, Products and customer experience;
· understanding Website usage and analysing traffic;
· sending newsletters and promotional communications where you have subscribed or otherwise provided appropriate consent;
· maintaining appropriate business and customer records;
· detecting and preventing fraud, misuse or unauthorised activity; and
· complying with applicable legal and regulatory requirements.
We will use Personal Data only for legitimate purposes connected with our business and the operation of the Website.
SHARING OF PERSONAL DATA
We do not sell, lease, or distribute your Personal Data to third parties. We may, however, share limited Personal Data to service providers where necessary to provide our Products or operate the Website.
Courier and Delivery Providers: Your name, shipping address, and contact number may be shared with our courier, postal and delivery service providers solely for the purposes of delivering your Order.
Payment Service Providers: Payment transactions may be processed through third-party payment service providers. Such providers may process payment-related information in accordance with their own privacy and security policies.
Website and Technology Service Providers: We use Google Analytics to support operation, maintenance, analytics, security, and functionality of the Website. Such providers may have access to information only to the extent necessary to provide the relevant services to Newby.
Advertising and Marketing Service Providers: We use Klaviyo and Google Ads to send promotional emails and newsletters and to facilitate, manage and measure advertisements and marketing campaigns.
GROUP ENTITIES
Your Personal Data may be accessed by relevant group entities where necessary to support business operations, including customer service, order fulfilment, IT and technology support, marketing, analytics, and other legitimate business purposes. Such access will be limited to the Personal Data required for the relevant purpose and will be handled in accordance with applicable laws.
CUSTOMER CARE RECORDS
Information provided when contacting Newby’s Customer Care Team will be kept securely and used for the purpose of responding to and managing the relevant customer query or complaint. Emails and customer care records may be retained for five (5) years before deletion. You may request deletion of your Personal Data before the expiry of this period by contacting us at sales-support@newbyindia.com. Any request for deletion will be considered in accordance with applicable law and our legitimate requirements for retaining information.
DATA SECURITY
We take reasonable measures to protect Personal Data against unauthorised access, use, alteration, disclosure, or destruction. We maintain appropriate technical and organisational safeguards designed to protect information collected through the Website. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Accordingly, while we take reasonable steps to protect your Personal Data, we cannot guarantee absolute security of information transmitted to or through the Website. You are also responsible for taking reasonable security precautions when using the Website, including maintaining the security of your device, browser, account credentials and internet connection.
RETENTION OF PERSONAL DATA
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including to:
· process and administer orders;
· provide customer support;
· maintain business and transaction records;
· comply with applicable legal and regulatory requirements;
· resolve disputes; and
· prevent fraud or misuse.
Customer-care emails and records are retained for five years, subject to any applicable request for earlier deletion and any legal requirement to retain such information.
LINKS TO OTHER WEBSITES
The Website and our newsletters may contain links to third-party websites that may be of interest to you. Once you use such a link to leave the Website, Newby does not control the third-party website or the manner in which that website collects, uses, or protects Personal Data. You should review the privacy policy applicable to any third-party website before providing Personal Data to that website.
CHANGES TO THIS PRIVACY POLICY
Newby may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, applicable law or regulatory requirements. Where this Privacy Policy is updated, the revised version will be published on the Website with an updated effective date. You are encouraged to review this Privacy Policy periodically to remain informed about how we collect, use and protect Personal Data. Your continued use of the Website following the publication of an updated Privacy Policy will be subject to the revised Policy, to the extent permitted by applicable law.
CONTACT US
If you have any questions, requests or concerns regarding this Privacy Policy or the manner in which Newby handles your Personal Data, please contact:
Newby India Private Limited
CIN: U55209DL2007PTC167789
Address: 104 & 110, 1st Floor, Mercantile House,
15, KG Marg,
New Delhi – 110001, India
Email: sales-support@newbyindia.com
GREIVANCE OFFICER
Name: Richa Mehrotra
Designation: Senior Manager – E-commerce
Email: richa.mehrotra@newbyindia.com
Phone: 9220624446
The Grievance Officer will acknowledge complaints within 72 hours of receipt and resolve them within 30 days wherever possible. If the grievance is not resolved to your satisfaction, you may escalate the matter in accordance with the Consumer Protection Act, 2019.